Privacy Policy
Introduction
Swallow Glazing Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using our website (swallowglazing.com) and submitting your personal data, you agree to the terms outlined in this policy.
Information We Collect
We collect personal information when you interact with our website, particularly when you fill out our contact form. This includes:
- Full Name – To personalise our communication.
- Email Address – To respond to inquiries.
- Phone Number – To provide support or discuss services.
- Postcode – To assess service availability in your area.
- Message Details – Any additional information you provide in your inquiry.
We do not collect payment information, sensitive personal data, or track personal activity beyond what is outlined in our Cookie Policy.
How We Use Your Data
The data collected is used solely for the following purposes:
- To respond to inquiries and provide relevant service information.
- To maintain internal records for customer support.
- To improve our website and customer service experience.
We do not share, sell, rent, or disclose your personal data to third parties.
How We Store and Secure Your Data
Your personal data is stored securely in our Customer Relationship Management (CRM) system, which is protected by:
- Two-Factor Authentication (2FA) for added security.
- Restricted access, ensuring only authorised personnel can access the data.
- Encrypted connections, preventing unauthorised data interception.
We retain your data for as long as necessary to provide services and comply with legal obligations.
Your Rights Over Your Data
Under the UK GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of any incorrect or incomplete data.
- Request deletion of your personal data when it is no longer necessary.
- Object to processing of your data for marketing purposes.
- Withdraw consent at any time if you previously agreed to data collection.
To exercise these rights, contact us at info@swallowglazing.com.
Third-Party Services & Links
Our website may contain links to third-party sites (e.g., suppliers or industry partners). These websites have their own privacy policies, and we do not accept responsibility for their practices.
Changes to This Policy
We may update this Privacy Policy periodically to reflect legal changes or business updates. The latest version will always be available on our website.
If you have any questions about this policy, contact us at:
📧 Email: info@swallowglazing.com
📍 Address: 116 Breakspear Rd S, Ickenham, Uxbridge UB10 8HF, UK
